FAQ's

We value trust and customer satisfaction. Below you’ll find answers to the most common questions about Pure Peptides Australia, our products, and our service.

How long does shipping take?

Orders are processed within 1–2 business days after payment is confirmed. Express Delivery within Australia typically takes 1-3 business days, depending on your location. Standard delivery ranges from 7-14 business days.

Is packaging discreet?

Yes. All orders are shipped in plain, unmarked packaging to protect your privacy.

Are your peptides tested?

Yes! We work only with trusted suppliers who provide consistent, reliable quality. Every batch is sourced with care to maintain high standards.

What payment methods do you accept?

We only accept bank transfer, due to security reasons. Full details are available at checkout.

What if I have questions before ordering?

Our support team is ready to help. You can contact us via email or through our contact page, or message us through TikTok/Instagram and we’ll get back to you promptly.

Do you ship internationally?

Currently, we only ship within Australia to ensure fast, reliable delivery.

How do I store my peptides?

For maximum stability and longevity, peptides should be stored as follows:

  • Before reconstitution:
    Store in a cool, dry place. For long‑term storage, refrigerate (2–8 °C) or freeze (–20 °C).
  • After reconstitution:
    Refrigerate (2–8 °C) and use within recommended timeframe.
  • Handling tips: Follow lab protocols closely.

Following these guidelines ensures stability and effectiveness for research purposes.

Do you offer returns?

At this time, we do not provide a return address for sending products back.

This policy is in place for two important reasons:

  • Returning biological or research products can create health and safety risks.

Our Return and Refund Policy

Please be aware that the situations below are not eligible for a return or refund:

  • Side effects: Customers are responsible for researching all potential side effects before making a purchase. Our products are strictly for research use only, not for human or animal consumption
  • Product damage after delivery: For example, if a vial or bottle is dropped or otherwise damaged once it has arrived safely.
  • Perceived lack of effectiveness: We require valid supporting documentation (e.g., lab results) to verify claims.

If the product is functioning as described and delivered in good condition, we are unable to accept a return or issue a refund.